SAMSUNG UPRIGHT FRIDGE FREEZER Model RZ32M71207F/ RR39M73107F

At WorldTec Electronics, we are committed to providing the highest quality technology to our customers in Pakistan. If your purchase does not meet your expectations due to a defect or error, we are here to help.

1. 7-Day Return Window

● Eligibility Period: You have 7 days from the date of delivery to initiate a return or exchange request.

● Malfunctioning Units: For dead-on-arrival (DOA) or malfunctioning electronics, claims must ideally be reported within 24 to 48 hours for immediate processing. 

2. Conditions for a Valid Return

To qualify for a refund or exchange, the product must meet the following criteria:

● Unused & Original Condition: The item must be unused, unscratched, and in the same condition as received.

● Complete Packaging: It must include the original undamaged box, all internal packaging materials, user manuals, warranty cards (unstamped), and all accessories.

● Proof of Purchase: A valid original invoice or digital order confirmation is required.

● Seal Integrity: For many electronics (like smartphones or headphones), returns are not accepted if the manufacturer’s seal has been broken, unless the device is functionally defective.

3. Non-Returnable Items

● Change of Mind: Due to the nature of high-end electronics, we do not accept returns for "change of mind" once the product box has been opened.

● Sale/Clearance Items: Products purchased during "Flash Sales" or from the "Clearance" section are generally non-refundable and eligible for warranty-based repair only.

● Damaged by User: Items damaged due to electrical sparks, voltage fluctuations, or physical mishandling after delivery are not eligible for return.

4. The Return Process

1. Initiate: Contact our support team via WhatsApp or Email with your Order ID and a clear unboxing video (highly recommended for damage claims). 

2. Inspection: Once the item is received at our facility, our quality assurance team will take 2–3 working days to verify the claim.

3. Approval: You will be notified via email/SMS regarding the approval or rejection of your return. 

5. Refund & Reimbursement

● Refund Method: Approved refunds are processed via the original payment method (Credit/Debit Card, JazzCash, EasyPaisa) or via Bank Transfer for COD orders.

● Timeline: Refunds typically take 7–10 working days to reflect in your account once approved.

● Shipping Costs: Original shipping charges are non-refundable. For "Change of Mind" returns (where applicable), the customer bears the return shipping cost. 

6. Warranty Claims

For products that develop a fault after the initial 7-day window, customers must refer to the Brand Warranty provided by the manufacturer. WorldTec Electronics will assist you in locating the nearest authorized service center.

At WorldTec Electronics, we strive to deliver your tech gadgets quickly and safely across Pakistan. We partner with the most reliable logistics providers to ensure your orders reach you in perfect condition.

1. Shipping Coverage

● We offer nationwide shipping across all major cities and rural areas in Pakistan.

● Some remote areas may experience slightly longer delivery times depending on the courier’s local network. 

2. Delivery Timelines

● Major Cities (Lahore, Karachi, Islamabad): 2–4 working days.

● Other Cities & Rural Areas: 5–7 working days.

● Processing Time: Orders are typically processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and Public Holidays). 

3. Shipping Charges

● Standard Shipping: A flat shipping fee may apply based on the weight of the electronics or the total order value.

● Free Shipping: We may offer free shipping on orders above a certain value (e.g., Rs. 5,000) during special promotional periods. 

4. Courier Partners & Tracking

● We utilize trusted local couriers, including TCS, Leopards, and BlueEx, to handle your deliveries.

● Once your order is dispatched, you will receive a tracking number via Email/SMS/WhatsApp to monitor your shipment in real-time. 

5. Cash on Delivery (COD) Verification

● To maintain security and reduce fraudulent orders, all Cash on Delivery orders require a one-time verification.

● Our team may contact you via a phone call or WhatsApp to confirm the order before dispatch. 

6. Order Inspection at Delivery

● We highly recommend that customers record an unboxing video upon receiving their package. 

● If the external packaging appears tampered with or severely damaged, please do not accept the delivery and contact our support immediately. 

7. Undelivered Packages

● Our courier partners will make up to three attempts to deliver your package.

● If the delivery is unsuccessful after these attempts, the package will be returned to our warehouse, and the order will be cancelled.